IT Services

Your Network, Working Right. 

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Network Health
Server Uptime
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DEC Networks
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Call now! - (407) 494-1007
Many of our new customers find us during a system or service outage that they are currently experiencing. Let our team do what we are best at, and bring your network, servers, and desktops back online, recover lost data, and find your missing e-mails. Our SLA guarantees 99.99% uptime!

Hourly & Project Based Support

Starting at $125/hour




For some small and large businesses, the hourly based model lets them have as much, or as little, IT Support as they require. This offers no monthly recurring amounts, or contract terms. If a server fails, or a virus infects the network, our engineers can resolve the major obstacle for you, or with your internal IT staff. This is historically the most prevalent way that outsourced IT Support was offered and utilized. The two greatest drawbacks, is an inconsistent ability to budget for IT & Technology costs, and break -> fix solutions being the only implementation method. This is an almost entirely reactive system, as we must be notified that an issue exists, before we implement resolution. These concerns have led to our creation of a second option.

Benefits:
  • No contracts or monthly recurring charges
  • As much, or as little IT Support as you require
  • The same amazing 1-Hour SLA & access to our engineering team

Cons:
  • Less options for proactive issue resolution
  • Variable billing complicates budgeting
  • Large issues may go unnoticed until too late

Managed Services Support

Starting at $20/PC/month




Unlimited IT Support and issue resolution for your entire network, for one fixed monthly cost, is the foundation for this new offering. Each WiFi access point, laptop, desktop, server, and even VoIP phone can be completely covered, both in terms of warranty and issue resolution. This allows our IT engineers to become completely knowledgeable and familiar with your network, and resolve issues quickly and efficiently, as opposed to opening a ticket, and having us review and test various systems before discovering the true issue. You network and systems are also afforded a higher level of security, as patches, revisions, and updates are applied as the manufacturers release them, not only when a device has an error, and requires attention.

Benefits:
  • Unlimited IT Consulting!
  • Many issues are resolved before users or managers experience them
  • Better backups! Active monitoring keeps your data safe and secure
  • Significantly higher degree of network security
  • Less downtime and lost productivity

Cons:
  • An additional monthly expense


Our Customers
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DEC can handle anything from minor password resets to the implementations of new virtualized servers, SQL, web, Exchange, and Lync hosting, along with their Voice Over IP systems, which have cut our phone bills in half. They have also helped configure complex Metro-Ethernet/Fiber circuits between our offices, designed super secure Cisco Wireless networks, Terminal Servers, and even helped us with our logo design! ... We appreciate DEC Network's innovative IT solutions and the partnership we have with them. I highly recommend them for your IT needs.

Dr. Mark Dean, CEO, Pain Management Associates June 5, 2015

Microsoft is still the clear leader in the computer networking world, and our employees have decades worth of experience with all facets of installation, management, and recovery of these systems.

•Windows 2003, 2008, & 2012 Experts
•Active Directory Setup
•DHCP, DNS, IIS Services
•VPN & Hyper-V
Your application servers are the backbone of your employees daily work. From clocking in when they arrive, accessing secure patient data, communicating with other employees across the world.

•SQL, QuickBooks, Crystal Reports
•SharePoint 2007, 2010, 2013
•Exchange, 2003, 2010, 2013
Reliable hardware is the foundation of your enterprise, and we have partnered with the industries best and most reliable vendors.

•Dell Premier Partner, Blade Servers, Desktops, Laptops, Printers, & Tablets
•Microsoft Cloud Partner
•Insight Partner for sales of Cisco, Juniper, Lenovo, HP, & Macintosh
Either On Premises, or in the Cloud, we have solutions ready to go to fit the needs of 1 to 1,000 lines. We've repeatedly saved our clients thousands per year, by managing their voice needs with the latest technology, in an intelligent manner.

•Free Nationwide Calling, 800 Numbers, Vanity Numbers
•In-Call Recording (meeting all HIPAA requirements)
•Many of our plans offer Free IP Phones, with low contract times
•Fast Delivery, be up and talking in under a week
99.9% of work in IT Support is now done remotely, allowing us to respond to your needs, and be ready to correct the issue, in minutes, not hours or days. We install a small memory footprint application on your systems and servers, that allows us to manage and receive notifications of impending issues, and fix them proactively, often times before our clients are even aware.

•Immediate Support Options
•Proactive Monitoring
•Fast Response, and lower Bills, due to "quick fix" nature